Do you know what to do if your Amazon seller account gets suspended?

We continue to see more Amazon account suspensions for Price Gouging/ Fair Price Policy violations. Along with them, we’ve seen large samples of POAs from sellers trying to get reinstated.  Some see immediate rejections for non-viable Plans. Others are...

“If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated.

Failure to successfully appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense.”

Step one if your Amazon seller account gets suspended: Decide on your reinstatement approach from the beginning. Don’t resort to “making it up as you go along” or change your mind constantly about who you want to handle your case, and how you want it handled. You have...

We’ve seen increasingly alarming signs coming out of Amazon’s Notice Claim of infringement teams. Ostensibly, those teams exist to process rights ownership matters and receive and enforce claims of violations. Brands, their compliance agents, or their attorneys,...

Amazon suspended my account... What do I do now? Rule #1 – Don’t push any “panic buttons”! Don’t burn up your first few chances to appeal, convinced you can do this yourself, unless you have an actual plan for doing so. Decide early on if you’re going to attempt...

When I worked for Amazon I regularly worked on Amazon escalations that had been sent to Jeff. So I know what Amazon is looking for. Now, I work on them from the outside for my clients. I received a message the other day from a seller who sells across many marketplaces...

Do you know how to write to Jeff? Or more importantly, what to send him and WHEN to escalate to Jeff’s Executive Seller Relations teams? By the looks of contact forms and account suspension appeals I see on a weekly basis, many sellers guess at how to escalate their...

We’ve all heard of Amazon suspensions for what’s known as “review manipulation,” but what about manipulation by Amazon consultants? What makes an Amazon seller account consultant, by the way, other than just calling yourself one? What is going wrong, and what...

Amazon’s New “Inauthentic” Seller Suspensions: Since the last days of 2017 continuing into the first month of 2018, I’ve seen dozens of new cases come in regarding inauthentic seller suspensions by Seller Performance before an item has even sold. Typically, Amazon...