Do you know what to do if your Amazon seller account gets suspended?

Don’t believe that appealing immediately means you get back to selling faster... I’ve seen suspended Amazon sellers dive straight into writing convoluted appeals that no one at Amazon will read.  Many were difficult, if not impossible, to understand. And I knew full...

Working on Seller Performance teams at Amazon used to mean handling numerous escalations for account reinstatement. Up until a few years ago, sellers who sent an email to [email protected] had a certified investigator like me assess it first. I then provided a full...

We continue to see more Amazon account suspensions for Price Gouging/ Fair Price Policy violations. Along with them, we’ve seen large samples of POAs from sellers trying to get reinstated.  Some see immediate rejections for non-viable Plans. Others are...

“If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated.

Failure to successfully appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense.”

Step one if your Amazon seller account gets suspended: Decide on your reinstatement approach from the beginning. Don’t resort to “making it up as you go along” or change your mind constantly about who you want to handle your case, and how you want it handled. You have...

We’ve seen increasingly alarming signs coming out of Amazon’s Notice Claim of infringement teams. Ostensibly, those teams exist to process rights ownership matters and receive and enforce claims of violations. Brands, their compliance agents, or their attorneys,...

Amazon suspended my account... What do I do now? Rule #1 – Don’t push any “panic buttons”! Don’t burn up your first few chances to appeal, convinced you can do this yourself, unless you have an actual plan for doing so. Decide early on if you’re going to attempt...

When I worked for Amazon I regularly worked on Amazon escalations that had been sent to Jeff. So I know what Amazon is looking for. Now, I work on them from the outside for my clients. I received a message the other day from a seller who sells across many marketplaces...