Do you know what to do if your Amazon seller account gets suspended?
There's more to it than just an appeal letter.Building Your Amazon Expired Product Plan of Action
Everything You Need To Know about Expiration-Dated Products on Amazon If you sell on Amazon, you understand very well how many different rules, requirements, and policies are in place to keep the marketplace “fair and equitable”. When it comes to expired products, you...
Blocked for Used Sold as New but you Only Sell New Products
Selling on Amazon can be a confusing place. You only sell new products, but your account is suspended for “used sold as new” product complaints from some of your buyers. What does that even mean? Is Amazon telling you that they think you’re selling used items as...
Amazon Seller Suspensions- Good News and Bad News
Amazon paused account suspension “purges” for a short time during Q4, so we saw very few mass suspensions for one main reason during the few peak holiday weeks. Now Amazon appears to be back to the cycle of account suspensions. We’ve seen them suspend batches of...
The best way to reinstate your Amazon account if it has been suspended for late shipments (LSR)
Your worst nightmare just hit—Amazon suspended your account. The reason? Late shipments above the tolerated four percent threshold. Your knee jerk reaction might be to fire off a series of emails or phone calls to seller support. Don’t—this will do nothing to help...
Most Common mistakes Amazon sellers make when writing a Plan of Action
Given the vast number of suspended sellers that we hear from on a continual basis, you can imagine how many Plans of Action (POAs) we read through. Unfortunately, many sellers have already written and sent in a POA (or two) before we hear from them. Their POAs often...
How to Deal With Amazon Seller Performance and Account Health Services
Sellers face a lot of unanswered questions when attempting to appeal their account suspensions. When Seller Performance rejects a Plan of Action (POA), often there’s no information in their denial messaging to indicate why. At times, they simply resend the original...
How to Write an Amazon Plan of Action (POA)
Don’t believe that appealing immediately means you get back to selling faster... I’ve seen suspended Amazon sellers dive straight into writing convoluted appeals that no one at Amazon will read. Many were difficult, if not impossible, to understand. And I knew full...
Escalating Amazon Cases When Seller Performance Fails to Perform
Working on Seller Performance teams at Amazon used to mean handling numerous escalations for account reinstatement. Up until a few years ago, sellers who sent an email to [email protected] had a certified investigator like me assess it first. I then provided a full...
10 things you need to know about Amazon Inauthentic Account Suspensions
1. Why is Amazon so heavy-handed when enforcing inauthentic complaints? Buyers and brands continue to submit reports of items that are not the quality that was expected, “not as described” and outright counterfeit. Amazon knows it’s on the hot seat for...