Do you know what to do if your Amazon seller account gets suspended?
There's more to it than just an appeal letter.
Amazon Seller Reinstatement Strategy: Best Practices On Writing Solid Escalations (that will actually get you reinstated)
Despite what the Seller Forums may lead you to believe, “emailing Jeff” isn’t what it used to be. Jeff doesn’t review appeal emails and/or complaints from sellers anymore or add a “?” before delegating to VPs, Seller Performance managers or anyone else. Jeff’s...
The Complete Guide to Amazon Seller Documentation- What You Need to Protect Your Business
Documentation is one of the most important things for Amazon sellers to maintain. More and more, we are seeing Amazon requesting documentation to reinstate ASINs and accounts. Additionally, the right docs can help protect you against would-be attackers on the...
Amazon Escalation for Reinstatement: New Guidance On Escalating the Right Way
When I worked for Amazon I regularly worked on Amazon escalations that had been sent to Jeff. He reviewed these emails and sometimes famously added a “?” before delegating them down to Seller Performance teams. It became known as a “Bezos escalation” internally, and...
Building Your Amazon Expired Product Plan of Action
Everything You Need To Know about Expiration-Dated Products on Amazon If you sell on Amazon, you understand very well how many different rules, requirements, and policies are in place to keep the marketplace “fair and equitable”. When it comes to expired products, you...
Blocked for Used Sold as New but you Only Sell New Products
Selling on Amazon can be a confusing place. You only sell new products, but your account is suspended for “used sold as new” product complaints from some of your buyers. What does that even mean? Is Amazon telling you that they think you’re selling used items as...
Amazon Seller Suspensions- Good News and Bad News
Amazon paused account suspension “purges” for a short time during Q4, so we saw very few mass suspensions for one main reason during the few peak holiday weeks. Now Amazon appears to be back to the cycle of account suspensions. We’ve seen them suspend batches of...
The best way to reinstate your Amazon account if it has been suspended for late shipments (LSR)
Your worst nightmare just hit—Amazon suspended your account. The reason? Late shipments above the tolerated four percent threshold. Your knee jerk reaction might be to fire off a series of emails or phone calls to seller support. Don’t—this will do nothing to help...
Most Common mistakes Amazon sellers make when writing a Plan of Action
Given the vast number of suspended sellers that we hear from on a continual basis, you can imagine how many Plans of Action (POAs) we read through. Unfortunately, many sellers have already written and sent in a POA (or two) before we hear from them. Their POAs often...
How to Deal With Amazon Seller Performance and Account Health Services
Sellers face a lot of unanswered questions when attempting to appeal their account suspensions. When Seller Performance rejects a Plan of Action (POA), often there’s no information in their denial messaging to indicate why. At times, they simply resend the original...