Do you know what to do if your Amazon seller account gets suspended?
There's more to it than just an appeal letter.Most Common mistakes Amazon sellers make when writing a Plan of Action
Given the vast number of suspended sellers that we hear from on a continual basis, you can imagine how many Plans of Action (POAs) we read through. Unfortunately, many sellers have already written and sent in a POA (or two) before we hear from them. Their POAs often...
How to Deal With Amazon Seller Performance and Account Health Services
Sellers face a lot of unanswered questions when attempting to appeal their account suspensions. When Seller Performance rejects a Plan of Action (POA), often there’s no information in their denial messaging to indicate why. At times, they simply resend the original...
How to Write an Amazon Plan of Action (POA)
Don’t believe that appealing immediately means you get back to selling faster... I’ve seen suspended Amazon sellers dive straight into writing convoluted appeals that no one at Amazon will read. Many were difficult, if not impossible, to understand. And I knew full...
Escalating Amazon Cases When Seller Performance Fails to Perform
Working on Seller Performance teams at Amazon used to mean handling numerous escalations for account reinstatement. Up until a few years ago, sellers who sent an email to Jeff@amazon.com had a certified investigator like me assess it first. I then provided a full...
10 things you need to know about Amazon Inauthentic Account Suspensions
1. Why is Amazon so heavy-handed when enforcing inauthentic complaints? Buyers and brands continue to submit reports of items that are not the quality that was expected, “not as described” and outright counterfeit. Amazon knows it’s on the hot seat for...
Amazon Accounts Suspended For Price Gouging: How To Appeal (UPDATE)
We continue to see more Amazon account suspensions for Price Gouging/ Fair Price Policy violations. Along with them, we’ve seen large samples of POAs from sellers trying to get reinstated. Some see immediate rejections for non-viable Plans. Others are...
How long does it take to appeal an Amazon Seller Suspension?
“If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated.
Failure to successfully appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense.”
What to Do If Your Amazon Account Gets Suspended
Step one if your Amazon seller account gets suspended: Decide on your reinstatement approach from the beginning. Don’t resort to “making it up as you go along” or change your mind constantly about who you want to handle your case, and how you want it handled. You have...
Have you noticed How Unpredictable Amazon’s Notice Infringement teams are now?
We’ve seen increasingly alarming signs coming out of Amazon’s Notice Claim of infringement teams. Ostensibly, those teams exist to process rights ownership matters and receive and enforce claims of violations. Brands, their compliance agents, or their attorneys,...