Former Amazonian Chris McCabe helps sellers communicate with Amazon to protect (and save) their business.
Michael, Hans, and I worked together for several years on Amazon’s performance and policy enforcement teams and in recent times, we’ve helped compose appeals in the reinstatement of hundreds of sellers. Our expertise as ex-Amazonians positions us to complete successful reinstatement early and often, given our nearly two decades of combined experience. Our intimate knowledge of internal teams is unsurpassed by any other seller consulting service.
Marketplace Abuse Investigator
As an early member of Amazon’s Merchant Risk Investigations team in 2004, Michael has a deep knowledge of Amazon policy & performance management requirements. He has comprehensive experience with all issues related to Amazon Marketplace abuse, manipulation, and fraud. Michael is an expert in Amazon processes regarding account closures, funds holds, IP violations, buyer-seller disputes, feedback, authenticity and quality standards.
I don’t know which magic strings Chris pulls, but we literally tried everything on our own, and somehow he was able to get it first try.
I hope to never need Chris again, but in the tragic event of another suspension, he will be the first guy I call.
Our account was suspended for photo violations on one of our least popular, and most hidden ASINs. Frustrating!
We did countless hours of research, and wrote some very well thought out POA’s on our own.
We submitted different POA’s 7 times, with the help of several internal amazon employees, and kept getting the same nightmarish, cookie cutter response from Amazon.
We got the same response 7 times!!!
After thinking we’d never get our account back online, we contacted Chris, he reached out to the right people, and on his first attempt our account was reinstated.
Money very well spent!
Chris was and continues to be essential to our business and livelihood.
Our Amazon account was suspended in part due to another seller sabotaging our account.
Chris was instrumental in investigating the true cause of the suspension and navigating us through the channels of the suspension/appeal process.
Not only was our account suspended, but we were ‘final worded’ by Amazon – a situation very hard to bounce back from.
Chris was even able to overcome that and lead us to an eventual reinstatement.
The truth is there are many options today to appeal reinstatement but going with Chris means you won’t waste any time on trial and error.
And remember every day down cost most of us hundreds if not thousands of dollars in lost sales. Thanks Chris for being there for me.
Getting suspended when 85% of your income is from Amazon is one of the most sobering business related events that can happen to a person.
I was doing my best trying to comply with all of Amazon’s guidelines when suddenly, without warning, I got that message that my selling privileges have been suspended. At that point, a decision was made to find someone who knows Jeff Bezos phone number and pay him 50k to get us back up in five minutes.
However since that does not exist the next best option was Chris McCabe.
We got an appointment right away and he got to work for us immediately. Knowing exactly what seller performance wanted to see in the POA he wrote it up and sent it to me for review.
In under 4 days we received notification congratulating us that our account had been reinstated.
The wrong person/company handling your Amazon suspension can do more damage than good.
We were grateful to find Chris after 7 excruciating days of being suspended, along with several days of failed ‘Plan of Action’ attempts guided by a couple of so called “Amazon suspension consultants” that we had previously hired.
Our lesson learned was to hire the right person from the start. We highly recommend Chris- he is the right person for the job.
Simply reading about his knowledge and inner works at Amazon, gave us hope.
We requested a 1 hour consultation with Chris. This sealed the deal and confirmed our confidence in him to guide us forward and get our Amazon account reinstated.
After what seemed an eternity previous to Chris, we were now feeling more and more confident. Come Monday we submitted Chris’s professional POA to Amazon and shortly after, we got our selling privileges reinstated.
We were very happy to say the least. Chris’s methodical and detailed approach to helping us specifically address the problems with our account was paramount to drafting a proper POA and getting our account reinstated.
Chris will continue to be our go to man for consulting about Amazon policies, and to help with taking preventive measures to avoid suspension. Thank You Chris.